The novel revolves around a group of six call center employees working in Connections call center in the Delhi suburb of
Gurgaon in Haryana. It is filled with a lot of drama with unpleasant things happening to all of the leading characters. The story takes a dramatic and decisive turn when they get a phone call from God. This is the second best-selling novel from the award winning author. The story begins with a train
journey from Kanpur to Delhi, During the journey, the author meets a very beautiful girl. The girl offers to tell the author a story on the condition that he has to make it into his second book. After a lot of hesitation, the author agrees. Claimed to be based on a true story, the author chooses a person named Shyam Mehra (alias Sam Marcy) as the protagonist, who is one among the six call center employees featuring in the novel. The remaining are Esha Singh (Eliza Singer), Radhika Jha (Regina Jones), Varun "Vroom" Malhotra (Victor Mell), Priyanka and Military Uncle. All of them belong to the same team and their manager is a person named Subhash Bakshi, who is a very cunning and negative chacters The phone call from God is one of the salient features in the novel. The author has represented god as a friendly figure rather than a boss. He is shown as speaking in modern English rather than the stereo-typical pure English or Latin that one usually encounters God saying. The circumstances in which the characters of the novel get a phone call from God is discussed in the next paragraph. In order to cheer themselves up, all the lead characters of the novel decide to go and enjoy at a night club. After enjoying for a while, they leave for office. Midway through the journey, Vroom
starts to feel nauseated after drinking alcohol and so they stop and venture out. Vroom throws up and also breaks the window-pane of a shop thus spreading an alarm. They rush out of the place in fear. While returning, they face a life-threatening situation when their Qualis crashes into a construction site hanging over a mesh of iron construction rods. As the rods began to yield slowly, they started to panic. They are unable to call for help as there is no mobile phone network at that place. In this situation, Shyam's mobile phone starts ringing.