It is human tendency to aspire for, & to get position of command & power, where you are in-charge. People feel extremely happy, when they are appointed to positions such as M.D., C.E.O., Chairman, V.P., G.M. etc. All the positions in which, one has to supervise & manage a team of executives or persons, are very crucial & responsible positions. It is not a simple matter of becoming an in-charge, as it involves consideration of serious points, before & after taking over. When a new leadership assignment is accepted, such questions are relevant, & need to be considered with all seriousness. It is advisable to find out & adopt the best practices, so that a good start can be made in this new position.
The author discusses in this book, what should a new in-charge plan, before taking over the assignment e.g. prepare guide lines for transforming the culture of the organization, establishing relationships with personnel at top & bottom in the organization etc.The author provides an eight point plan, for the first 100 days, in which communication occupies an important position, for building up foundation & momentum, for obtaining great performance. Communication in any walk of life esp. business organization, should be brief, clear & crisp. It has two aspects, viz. giving & taking, sending & receiving, talking & listening. Both are equally important. The communication should be such that no gaps are left & that, it is understood by those for whom it is meant, and this should be ensured. Above all, communication with the boss (or the Board of Directors)is of utmost importance, & is the key to the performance of the organization. The communications could be through e-mail,voice mail,company web sites,video/slide presentations, written letters, circulars & reports, face to face meetings & speeches, talks etc., at the work spots, during visits, conferences/presentations etc. During this process, lot of information & ideas are exchanged in an effective manner, for the problems & opportunities of the organization, so that thoughts of all, are in one direction only. Every communication requires preparation, since time is scarce, & over communication needs to be avoided. Equally important are, the unwritten &/or unspoken moves & signals, which also carry lot of weight. Most important is the direct feedback from the customers. Communication helps leaders, to avoid & resolve present & future problems. Communication with confidence in a crisis, is extremely important. It should be brief, fast & frequent, with an aim to galvanize the team for action together, & to make the situation calmer & under control.