Customer or consumer is king is an expression that never goes out of
the business world. Since customers have different characters, must be
smart to deal with it. If not, could be the business is not smooth. Here
are some tips for dealing with customers in order to keep the business relationship goes well.
First, when faced with customers who are too rambling and not focus on the meeting
topic or product being offered, we should remain focused on the
problem. Listen carefully to customer requirements. there is a
possibility in the description, the customer wants and trying to explain
Second, if the customer fairly easily offended or emotionally, should
deal with the patient. we do not have to interrupt her. Wait until the
customer finish talking. after all, it is our turn to speak. Take care to keep your tone polite and friendly. Should choose words that are easy to understand.
Third, when faced with customers who like to dance, looking for mistakes, we also need to be patient at the same time be careful. reason, the error we are successful they could get used to looking for loopholes. The solution,
we need to be more careful in presenting data, product, or program.
This should also be supported by documents or files that present the
evidence. We also need to know the product or the company more in the
Fourth, customers are being closed and difficult to express a desire
or opinion, we should be more active. Ask the customer desires.
Alternatively, fishing is by providing a number of alternatives for customers to choose and give consideration.
Fifth, the customer has a lot of demand, even down to very detailed
issues, the effect, the customer can re-create our work and planning
from the beginning. To deal with it, try to be patient. first listen to
her requests. When there is a pause, express our inputs by offering the
advantages or the best way. Hopefully with these measures and customer
relationships can work well.