Results and People
The chairman of Perot Systems, Dell, recognized as one of the world''s experts on issues of leadership, management, organizational change and business reengineering, began the seminar HSM James Champy, held on August 5, stating that the nature of work needs to be rethought from a horizontal perspective. "Do not think only in sales and marketing, but in customer acquisition. We need to rethink the nature of work as a whole. " James Champy made a parallel with the reengineering of the past, saying that until today, when it comes to restructuring, people automatically think of the team down, and yet the managers think that employees will become more efficient.
He drew attention to the issue of sensitivity to people and their role in organizations. "Any major change within a company, creates change processes. This involves decreasing costs and improving performance. " The teacher explained that the nature of change previously generated rupture, and this made it criticized the lack of sensitivity to people, and today the nature of corporate culture change that picture. "But that is only realized in the last five or ten years," he said, emphasizing that corporate changes require changes in the way people think. After all, what it takes to move people''s thinking?, Questioned the expert.
Processes, technology and innovation
James Champy, people, processes and technology come together to innovate, inspire clients and bring operational excellence to high-performing organizations. He said that the values and beliefs that people have in common a company, usually manifest in your behavior. But is that an organization is able to change their culture and / or their behavior?The teacher explained that the challenge is not to make a new project of a process, but to make an organization to change their behavior and adapt. "I believed that in a year or two could change the culture of an organization. Over time I ended up understanding that does not change the culture of a company, but organizational behavior. You need to know how to use the values and beliefs to achieve behavioral changes that you want or need. "
Involving the customer - high-tech high-touch +
The teacher recognized that technology has allowed companies to become dramatically more efficient and said that new jobs will be created for new business and that customers will continue demanding and expecting more for less. "We''re not living in a recession but a period of economic restructuring. This is the best time to argue and make changes. "If you want to reach the customer today, you need to achieve the client''s values."
To Champy, one of the great advantages of hard times is that you get to take hard decisions. However, pointed saying that hard times are also times of great opportunity, because there is a need to change, because people make new business models, because the business models are changing: today are leaner and scalable.
To Champy, you can find ideas in many places, as regards both the innovation process as products. He believes that most new business models requires a combination of high technology [high-tech] and intensive contact with the client [high-touchDurante his presentation, Champy emphasized the following principles that usually end up forgotten in organizations:• You can find ideas in many places. Innovation involves both processes and products.
• Most new business models requires a combination of high technology [high-tech] and intensive contact with the client [high-touch].
• Involve the customer means to align with his values - authenticity is essential.
• Are the resources available for innovation - even in troubled times, but difficult decisions have to be taken.
• The efficiency can contribute to improving the quality