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Shvoong Home>Business & Finance>Management & Leadership>10 Steps for Effective Problem Solving Review

10 Steps for Effective Problem Solving

Book Review   by:jinggabook     Original Author: Michael Armstrong
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  • I found a lot of great tips to manage people from this book "How to Manage People" by Michael Armstrong, he explain how to solve problem, and it work for me ..

    10 steps for effective problem solving
    1. Define the situation – establish what has gone wrong or is about to go wrong – a problem defined is a problem half solved. And this is the difficult half. The rest should follow quite naturally if an analytical approach is adopted.
    2. Specify objectives – define what is to be achieved now or in the future to deal with an actual or potential problem or a change in circumstances.
    3. Develop hypotheses – develop hypotheses about what has caused the problem.
    4. Get the facts – find out what has actually happened and contrast this with an assessment of what ought to have happened. Try to understand the attitudes and motivation of those concerned. Remember that people will see what has happened in terms of their own position and feelings (their framework of reference). Obtain information about internal or external constraints that affect the situation.
    5. Analyse the facts – determine what is relevant and what is irrelevant. Diagnose the likely cause or causes of the problem. Do not be tempted to focus on symptoms rather than root causes. Test any assumptions. Dig into what lies behind the problem.
    6. Identify possible courses of action – spell out what each involves.
    7. Evaluate alternative courses of action – assess the extent to which they are likely to achieve the objectives, the cost of implementation, any practical difficulties that might emerge and the possible reactions of stakeholders.
    8. Weigh and decide – determine which alternative is likely to result in the most practical and acceptable solution to the problem. This is often a balanced judgement.
    9. Plan implementation – timetable, project management, resources required.
    10. Implement – monitor progress and evaluate success. Remember that a problem has not been solved until the decision has been implemented. Always work out the solution to a problem with implementation in mind.

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    Published: March 05, 2012   
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