Writing Services
Writing phobia…?
The creation of user documentation is an essential component of any project, especially Process Operations. Unfortunately, user documentation is usually an underrated effort and is left until the last minute. It eventually gets documented by inexperienced staff, who rummage through the existing content and dish out clumsy documents, cluttered in data and content.
The end result — a document, whose content leads to conflict and renders the data useless for any further reference.
Documentation requires trained and skilled resources, specializing in creating content, as required by customers from diverse domains/industries.
Our team of Writers is experienced professionals, specializing in documenting content, as required by customers from diverse domains/industries. We realize that good documentation is as important to process implementation, as a good programming code is to a robust system and good documentation demands skilled writers dedicated to the task.
Areas of Expertise
Our vast talent pool brings to you specialized documentation in designing & developing the following documentation targeting varied audience types:
Standard Operating Procedures (SOPs), Training guides, Application Guides
Operating and safety guides, Configuration procedures, Installation guides
RFI – Request For Information, RFP – Request For Proposals
E-learning Courses, Online help, Instructional Design
Newsletters, Brochures, Policies & Standards
Business Communications
Documentation Methodology Overview
The TWs follow a simple pattern to document and release guides onshore/offshore. The methodology is summarized below:
Gain / capture knowledge from the on-site processors or Subject Matter Experts. This includes gathering verbal information, screen-shots and information in any other format.
Create initial drafts on requisite components depending on customer needs.
Create value add components, to provide documents suitable for widespread audience
Customer review and feedback.
Proofread / review documents to rectify errors and implement customer feedback comments.
Lastly bring out the release version of the guides.
Working Methodology Flow
Tools
The TWs use the following tools to develop state-of-the-art documents customized to accommodate your requirement:
Microsoft Office
Microsoft PowerPoint
SnagIT
Microsoft Access
Microsoft Excel
Microsoft Visio
Adobe Acrobat
Robohelp