Although there are technical standards and guides relating to specific aspects of
computer network development and implementation, there appear to be no overall
frameworks or approaches aimed specifically at computer network development
and implementation, particularly those that are smaller in scale. In this paper the
application of an action research approach to the technically oriented process of
computer network development and implementation is examined. In particular, this
paper examines the soft issues relating to small-scale computer network development
and implementation encountered in a 2-year project in a small engineering
company.