A survey was conducted of the
largest 230 property
management firms in the U.S. to investigate their current
maintenance practices. Among other things, the findings shed light on the
severity of the
maintenance-related complaints property managers receive from
tenants; the extent to which they are involved in the design process of the
buildings they subsequently manage; and the frequency with which designers come
back to assess their building’s performance after the projects are completed.
Property managers should be cognizant of building users’ concerns and should
make designers aware of these concerns too; the performance of buildings is
likely to be enhanced if designers and property managers take action in the
design and the operation phases respectively, in response to users’ concerns.