Neuro linguistic programming, which sounds like a diabolical technique
straight out of A Clockwork Orange , is actually a relatively straightforward method of paying attention to the verbal and non-verbal messages that people constantly emit. By noting the inflection, body language and eye movements of others, you can glean a better understanding of what they are really
thinking.
Conversely, by
controlling the signals that you send, you can make sure that people are getting the right message. With the caveat that many elements of NLP are straight out of
Communications 101, getAbstract.com recommends this book to anyone in business whose communications skills could use an upgrade.