This paper examines the hospitality industry, one of the largest industries in both global and national contexts. It looks at how the industry is composed of fifteen segments including lodging (hotels),
commercial food service (restaurants and catering), institutional food service,
casinos, cruise lines,
travel agency services, event services, convention hosting, arena services, sport complex management, resorts, parks,
clubs, tourism and transportation services related to the other segments of the industry. It show how this complex industry accounts for more jobs, sales and tax revenues than any other single industry in most countries and how the segments of the hospitality industry are interdependent and rely on one another for overall success. Outline Introduction Defining Hospitality Importance of Industry Structure of Text Tourism, Travel and the Hospitality Industry Status of the Industry Importance to Hospitality Agency Relations Trends Property Development Development Design Acquisition and Financing Creating Value Brand Management Franchising International Operations Tourism, Travel and the Hospitality Industry Status of the Industry Importance to Hospitality Agency Relations Trends Property Development Development Design Acquisition and Financing Creating Value Brand Management Franchising International Operations Strategic Management Industry Relationships External Environment Importance of Change Planning Finance Management Revenue Control Yield Management Cost Control Financial Statement Analysis Balance Sheet Income Statement Cash Flow Statement Legal Issues Contract Law Liability Exposure Diversity Issues Discrimination Law Employment Law Information Management Computer Systems Data Management Data Analysis and Application Operational Technology Check-In and Check-Out Security Technology Guest-Oriented Technology Guest Room Technology Special Facilities Operations Management Security and Loss Prevention Sanitation Issues Maintenance Management Energy Management Organizational Management Organizational Structure Organizational Behavior Organizational Communication Organization of Work Human Resource Management Functions Recruitment and Retention Compensation Management Marketing Management Planning Strategy Development Promotion Sales Management Developing Customer Value Lodging Management Food and Beverage Management Casino Management Event Management Conventions Conferences Resort Management Professional Standards Codes of Conduct Best Practices Benchmarking