This
paper defines
operations management as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services; the tourism or
hospitality industry utilizes operations management techniques to increase efficiency. The author points out that operations management has become important in the hospitality industry because organizations in this sector are largely dependent on per-unit cost incurred and the resultant profit
margins. The paper states that operations strategies may include reengineering processes, integration of better equipments, installation of electronic means of operations, enterprise resource plans, or simply revising the organizational operations strategy, such as supply chain management.