This
paper describes the transition, acquisition, integration, and mission of Laureate
Education Inc. The paper first explains Laureate Education's position that it is not a
technology company, even though it uses the best technology to develop and deliver its product, namely, nontraditional, long-distance education. The paper then describes Laureate's
goal as an educational
institution that provides a seamless
student experience from the time a prospective student inquires about a program until the time that he or she becomes an alumnus. The paper then looks at how Laureate has been able to achieve this goal by maintaining an exclusive focus on the customer while, at the same time, considering the organizational needs of the company. Finally, the paper covers Laureate's supply chain management system, since this was an important part of the successful evolution into a long-distance learning institution.