TaxPrep, Inc., a
Tax preparation service firm, is rapidly losing market share, experiencing negative profits and is unable to efficiently bring new
software products to market. This paper analyzes TaxPrep's problems and presents specific recommendations to solve the software development, organizational and communications issues. Short-
term recommendations include: Implementing
project management techniques for software development, conducting employee communication sessions and freezing present
compensation. It explains that in the long-term, TaxPrep should implement a management system that meets the Q9001-2000
quality management standard, market new web-based products and institute performance based compensation.