This well-researched paper defines and details the differences between the various forms of
communication currently being used in
business. The writer of this paper maintains that
informal communication, also known as face-to-face communication, is a more viable and practical method of disseminating and sharing
information. The writer also explores the various
media rich, advanced technologies available and goes on to explain why these forms of communications are incapable of delivering information in the manner intended. Outline The Rising Importance of Information Technology (IT) Organization Information Processing Impact of IT on Information Processing Informal Communication Process Early Rational Theories Media Richness Theory Alternative Media Choice Theories Critical Mass Theory Organization Culture: Social Norms Background Conditions The Media Choice Informal Communication Process in Organization Bibliography