This paper discusses
citizen involvement and other contemporary techniques of performance
appraisal for public administration programs. The paper states that performance appraisal or performance measurement is a
tool to explore the quality of an individual's or department's
achievement in relationship to job
objectives. The author prefers the performance appraisal system by J. Luthy that emphasizes objective criteria: Core/job-specific attributes, technical knowledge and
skills, interpersonal characteristics and skills, job-related objectives and assignments, career
management, peer-customer review and employee-to-supervisor feedback. Table of Contents Introduction Performance Appraisal Contemporary Techniques