With internet technology allowing for easy communication between remote locations,
telecommuting becomes a feasible option
for many organizations.
Telecommuting is also becoming a popular option for employees, with this method of working allowing for better
management of work and family demands, greater flexibility in time management, and fewer of the stresses that are associated with the work environment. This paper shows that, in theory, it appears that telecommuting is an option that is beneficial to all concerned. However, telecommuting does not always provide the many benefits expected. This paper considers and compares the option of remotely-based sales management to branch-based management, point-by-point, and the overall benefits of each are discussed. This research report determines the motivation and effectiveness of telecommuting workers and non-telecommuting workers. The study looks specifically at sales account managers employed by G.E. Capital, with the information obtained used to determine whether account managers based remotely are more motivated and effective than those who are branch-based. When overall motivation levels of the two working options are compared, remotely-based sales account managers are found to be more motivated and effective than branch-based sales account managers. Table of Contents Introduction Research Objectives Scope and Limitations Research and Methodology Definition Hypotheses Hypothesis Number One Hypothesis Number Two Hypothesis Number Three Motivators Employee Motivators Company Motivators Negatives for the Company Negatives for the Employee Telecommuting Background New Paradigms Factors Influencing the Leap to Cyberspace Results of all these Factors The Downside Risks Training for Success Developing Successful Telecommuting Arrangements Telecommuting Satisfaction Supervisory Support Child Care Family Disruptions Life Satisfaction Factors Conclusion Appendix A: Tips for Smoothly Implementing a Telecommuting Program Appendix B: Ground Rules for Successful Telecommuting Appendix C: Tips for Making Telecommuting Productive