This paper states that the objectives of this
study are not only to identify what factors cause
burnout in public
service professionals, but also to determine if there is a correlation between using
sick time and experiencing burnout. The author points out that the initial review of literature suggests (1) burnout is a serious problem; (2) job factors such as years of service, age, sex, type of work,
depression, amount of client
contact, overtime, low job
satisfaction, and dissatisfaction with clients; (3) a correlation between sick time and burnout; and (4) burnout occurring at any time. The paper states that the study attempts to support each of these hypotheses through actual interviews with public service professionals and a review of additional literature. Table of Contents Introduction The Problem Hypothesis of the Study Objective of the Study Methodology Scope and Delimitation Definition of Terms Literature Review Basic Assumptions