This paper explains that, in the past, HRM (Human Resource Management) involved classifying job positions, recruitment and
hiring as well as employee benefits, discipline and compliance with employment laws; this role has expanded to include building a more stable, better qualified workforce as required by the TQM (Total Quality Management) approach. The author points out that HR managers play a creative role in introducing and disseminating TQM materials, producing mission statements, assist in reinforcing and maintaining TQM by a reward system based on achievements, reviewing with attitude surveys and analyzing their results. The paper relates that HRM practices enhance employee
productivity and the ability of organizations to achieve their goals, especially when the use of personnel practices are
integrated into the strategic planning process through the use of TQM at the group level, and Management by Objectives at the individual level. Table of Contents Introduction HRM in TQM The TQM Approach Conclusion