George Eckes’
experience in quality control includes an instance where he had the temerity, just out of college, to ask W.
Edwards Deming, then an octogenarian, to elaborate on his views about quality. "Those are the most stupid questions I have ever heard! Go read some of my books," the cantankerous quality czar responded. No one reading this volume can doubt that Eckes has done his homework ever since. His blend of
experience, theoretical expertise and common sense make this a very effective Six Sigma manual, although it is a little light on case studies. One of the book’s most valuable elements is Eckes’ keen analysis of the pitfalls that can flush all your best Six Sigma intentions down the tubes, even as a row of consultants tell you it is a panacea for all your woes. getAbstract.com recommends this book to anyone who is about to call a consultant and venture into the Rasputin world of Six Sigma.