An explanation of the
process,
culture, and
technology in an
expert locator format that are required to facilitate true collaboration and tacit knowledge reuse. This KM initiative proposes the process, culture, and technology required to
capture the experts within Raytheon Electronic Systems into an expert locator to facilitate and expedite knowledge
transfer between organizations and employees. This set of processes, cultural model, and technology assist in the capture, storage, and dissemination of expert locator data to all business units within Raytheon Electronic Systems. Effectiveness of the expert locator system are also captured through Oregon Productivity Matrix method of organizational performance measurement.