Joel P. Henning’s diagnosis of the growing irrelevancy of
business staff groups is right on the money. Simply put, staff
members have for too long cozied up to management, ignoring the critical line units that they are supposed to serve. As a result, it’s the staff gets laid off first when times get tough. Likewise, Henning’s prescriptions for revamping staff groups into
effective support units merit careful study. Although sections of this book are thin in substance, getAbstract.com recommends this insightful analysis of corporate structure to all
business leaders.