The
paper shows that the YMCA (Young Men's Christian Association) is a world-wide
organization that provides many different
programs and opportunities for its members. It discusses the complexity of the situation as the organization offers many different financial programs as well as participation programs. The implementation of a
quality management system, therefore, is a vital component to the success of the YMCA both in individual
centers as well as the overall organization. The paper stresses the importance to maintain a quality management system both at the corporate
level and at the level of the individual worldwide centers.