This
paper looks at Business Process
Improvement. It is described as a process aiming to shift the focus from the
quality of goods to
productivity, cost reduction and increased
customer satisfaction. The writer bases the paper on James Harrington's work "Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness". The paper analyzes three main areas. Organizing for process improvement, understanding the process characteristics and
streamlining.