This
report is a review of some of the modern-day
quality processes. Successful
corporations today gain competitive advantage from increased efficiency, higher quality, and improved customer relationships.
Customers continue to become ever more informed through research on the Internet, consumer advocacy, and other sources. In turn, customers have raised their level of expectation for products and services. This report presents insight into tools and/or methodologies that corporations have implemented in order to meet those high
customer expectations. The focus is on key terms, such as the cost of quality, the house of quality, ISO9000:2000, the Malcolm Baldridge Award, the plan-do-check-act cycle, and Six Sigma.