Learning
organization is a term used to describe an organization in which individuals working together are able to expand significantly their own capacities, while at the same time strengthening and improving the culture of the organization for which they work. From
technology to the increasing power of customers, the forces that have created the seismic changes in business today also serve as the foundation stones for the next generation of
Learning organizations. This paper identifies the path forged by a cultural change in an organization. It also looks at learning organization conceptually and then discusses some specific techniques of
management innovation now being experimented by the Virginia Department of Motor Vehicles (DMV). These include strategic planning, re-engineering, total quality management, team management, and privatization.