This
paper explains that
customer service, which is defined as a management strategy focusing on meeting expectations of the
customers and ensuring their
satisfaction, is an organizational philosophy as well as an attitude toward work. The author points out that police are now required to develop and display a commitment to quality service delivery and customer relations to achieve their policing goals; thereby, satisfaction of their customers, namely the citizens of the
community at large, should be the focus for the police. The paper stresses that the service aspect to be performed by all the staff in the
station, such as attending to telephone calls and assisting customers, should be clarified and prioritized; to minimize the inconvenience of the wait time at the police station, the physical structure of the station should be suitably comfortable with good signage.