This paper examines the
operations management of the J.P. Morgan & Chase Company, the second largest international financial
service provider in the world, according to the 16 principles of
operations management. Operations management means making more with what you have and reducing wastes, in time, human resources and materials. It is responsible for maximizing the profits by reducing unnecessary costs and improving the speed and efficiency with which a company operates. It reviews each principle in turn from achieving a unified purpose to knowing the competition and the customer and then determines if indeed they do operate according to their mission and values statements.