This paper examines how Chapters and eBay have both successfully implemented an e-business model and how while Chapters decided
on a traditional online retail
business model as an extension of its offline business, eBay came up with a unique online auction concept. It looks at how the two companies had to take a different approach to involving customers, establishing trust, safety and security online, managing inventory, building customer loyalty and managing growth from an information systems
perspective as a result of their different situations. Outline Abstract Introduction Literature Review Methodology Findings Chapters Internet Business Model Challenges Hindsight - What Should They Have Done Differently? eBay Internet Business Model Challenges Hindsight - What Should They Have Done Differently? Chapters and eBay - How do they differ? Inventory Systems User Involvement Trust, Safety, Security Reliance on the Internet Employee Interaction with Technology Managing Growth from an MIS Perspective Customer Loyalty Mass Customization of Site Design Implications Conclusions References