Step One
Email is not always your
best option. Realize that some
information may
require a personal meeting. In particular, it is fine to send an email
if you are also doing a one-on-one when emotional or sensitive
information is being communicated like handling or discussing
performance problems of employees, for example.
2
Step Two
Information involving persuading someone to see your point of view is
best handled directly or at least by phone. Sometimes points of view
are lost in an email or letter that would otherwise be convincing in
person.
3
Step Three
Don’t be afraid to over inform people. It is always better to keep
people too much in the loop than not enough. Particularly, avoid
situations where you do not tell your boss something important and he
hears it from outside his group.
4
Step Four
Keep your team or department updated on important activities,
priorities and goals. You
need to do this if you expect the same
treatment from each of them.
5
Step Five
Be systematic and timely about keeping your group updated by having
frequent meetings, with the frequency dictated by the urgency of the
work. TV news people may meet several
times a day while some business
groups need only meet monthly.
6
Step Six
Get feedback from others about your communication skills. Find out what
works and when from your boss and your peers. If you need to develop
your presentation technique, it is well worth your time, as this
effects how you are perceived by others.
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