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Shvoong Home>Arts & Humanities>The Motivation in Total Quality Management Summary

The Motivation in Total Quality Management

Book Summary   by:Altair     Original Author: Armando Correa de Siqueira Neto
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This abstract was translated from A Motivação na Gestão da Qualidade Total
 
The Motivation in Total Quality Management [BR]The motivation has been the subject of many discussions. You can understand it as a result of the quest for meeting the needs and desires of the natural human being. This fact mobilizes the person to act, with a commitment, in the quest to achieve certain goals. [BR]Studies comportamentalistas about the motivation emphasize in control educational, referring to the type of reinforcement that is given to one person. Offering something interesting in response to an appropriate behavior is able to motivate, keeping even the frequency of this same behavior. [BR]In addition, there is dispute about Comportamentalismo, defining it as a method limiter in view of behavioral response that occurs only on a proposal for strengthening. Therefore, it is the idea of stimulating the human being so intrinsic, or from the inside out. Thus, do not create the limitation imposed by external reinforcements. [BR]Soon reflection you can see the importance of all points of view, since the motivation to be spontaneous. Moreover, the human being, in general, needs a stimulus external to feel themselves motivated. The balance between internal and external motivation should be the base in early childhood education and reeducation in the adult. [BR]Therefore, when considering the motivation, it is necessary for a profound reflection on their bases, and are not few. The motivation becomes the key to the outcome of several proposals for life, and, in particular, the achievement of quality in programs of excellence that many organizations intended to introduce, and, even more difficult, to its maintenance. [BR]The techniques of a program for Total Quality are clear and challenging. However, in practice, operate from the commitment of people, or the motivation that should permeate the program. Commit to quality in production processes depends on the degree of motivation that is present when practice, from the inside out, inherently. [BR]What drives the human being to motivate, returning its focus to the pursuit of quality? How does commitment occurs in people? [BR]If the organizations consider only the obligation of obedience and its collaborators, techniques and procedures of ISO 9001:2000 and its internal terms, though there is goodwill on the part of management, may experience tremendous difficulties in operating the implementation or maintenance a program of Total Quality. Faltará the essential, relevant to human resource: the motivation. It can not be turned only by vislumbramento of future possibilities, though some occur in the short term. [BR]The new times require changes in the management of people. New concepts such as holistic view, must be part of the organizational culture. The human being needs to find its proper place in professional dimension. He must feel a sense of belonging at all. For this, the leadership must prepare itself to serve, not just to be served.
The leaders act as facilitators who understand the personalities of its followers, channel them towards the team, which in turn, directs its energy shared for the whole of the organization. [BR]Therefore, people perceive themselves heard and understood by widening the channel of communication, resulting factor of respect and motivation which installs course in this type of human relationship. The way to learn and assimilate the changes, including the programs are of quality, it becomes part of the culture of the organization, which suffers the changes required, with less difficulty, and create opportunities for greater success. It is the development motivational with the extrinsic and intrinsic strength. See it is the body and soul of the people. The whole is welcome in life. [BR]Note that the subtle aspects, being observed and respected, are the basis for a new understanding about himself and on the whole. The quality of life developed on the issues simpler, and low financial cost may form the structure that will become the breeding ground for the generation of a program for Total Quality. Is it then a natural process, which is part of the way to feel inside of each collaborator. It is consistency: quality internal, external motivating quality. Overall, express externally what we are inside, in essence. [BR]Motivation, though complex, is inherent in the human being and should be cultivated by a deep understanding about the natural characteristics of existence. Their development is fundamental to the changes are under conscious and legitimate. [BR]Quality is the desired extent that the motivation, resulting from the combined results at its base, comes from the inside out and be aligned with any rule or conduct foreign, which will serve, only as guidance for any process, nothing more than that. They are the mind and heart that determines the will to achieve something, and not, at least in essence, the written rules and the imposition do so. [BR]Motivate to quality, therefore, is the basis of human beings, in essence. Of course, and in combination with common goals, it is possible to have room for new projects, and ensure efficiency in the results. [BR]The motivation for the commitment of people to a program of Total Quality, is more in the background than in the way. She is not only alive and dead word.
Published: December 21, 2007   
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