Constructive
criticism is essential for greater efficiency at work and in your personal life. Everyone loves to be
critical and to most, it is a very easy job. But we may
find it difficult to take criticism in the right spirit. Here we must
understand that criticism is generally offered, not to pull a person down or
ridicule him/her, but to suggest areas improvement and growth.
Constructive criticism basically aims at improving quality in one’s work or
relationships by offering genial and logical criticism or advice. It is human
instinct to adopt a defensive stance when faced with critical comments. In this
context it is important to bear in mind the following: *
Assume a delicate and diplomatic approach while
giving criticism. *
Maintain a level of respect and patience in the
conversation. *
Your intention should be to help the other
person, rather than creating a confrontational atmosphere.* The criticism that is being offered should be useful, positive and
beneficial to the receiver. It should be imparted only if your motive is
helpful. Keep your intentions in check. There should be no negativity or
personal agenda involved. It should be objective and professional, and above
all fair. It is also wise to check if the criticism is necessary and requires
much attention. Remember to think twice whether you are in a position to offer
criticism to anyone. For instance, we must be careful while criticizing someone
we have barely known, as we are yet to develop a rapport with him/her.
A good method to delivering constructive criticism is to follow the
‘sandwich rule’ that is highly regarded in professional public speaking
courses. You begin your critique with a constructive compliment to the person
(the first layer of bread), then get to the main criticism (the filling of the
sandwich) and finally end the conversation with another constructive compliment
(another slice of bread). This ensures that the conversation ends on a positive
note. Constructive criticism
should address the problem, not target the person’s character or personality or
highlight inabilities or weaknesses. Not all people are well-receptive to criticism.
Effective communication is the foundation of constructive criticism. Hence, make
sure to initiate the conversation gently. Remember to be time-specific and avoid
using too much of ‘you’ and ‘your’. Share your intentions and clarify that they
are for the good of the person. Do not rake up past incidents that will
highlight the problem; instead focus on the problem at hand. It is true that constructive criticism can act
as a catalyst for positive change and subsequently for progress. Frank A. Clark rightly
puts it: "Criticism, like rain, should be gentle enough to nourish a
man's growth without destroying his roots.”