Verbal Communication Skills Good office
manners may not be listed in your job description, but they certainly play a crucial role in your career. The ability to handle yourself properly today outweighs even your technical skills. If you know what to do, when to do it, and how to do and say things with grace and style, you will have a competitive edge in your career. All
business experts agree that a good manners promote good business.
Why communication and etiquette are so important? Because people will judge you and your company by what they see and by what they believe is true. You are never really you to other people: you are only the you they percieve you to be. If they percieve you to be a knowledgeable, smooth professional, they will want to do business with you.
Wouldn't it be wonderful if someone would invent that Manners Microchip? This silicon device would automatically program our communication
equipment for gracious and courteous operations. However, the problem with manners does not lie with the equipment, but with people who use it.
What image do you project when you write your emails, send your faxes, record your voice mail or leave your message? Do you think before you speak or write? Have you learned what is appropriate and will your messages articulate the image you want?
What is a Problem?
A situation in which there exists a gap between current and desiored states.You can use communication as a tool for solveing problems.Personal interaction process provides a framework for one to one conversation.
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