In 2005, too many product manufacturers were neglecting post-purchase
customer support. While there were thousands of shopping
sites and search engines, customers looking to repair, modify and beautify their belongings were left at a loss. This was a particularly egregious offence as so many brand name retailers were releasing new
technologies unseen by the average consumer. Frustrated by the lack of practical post-purchase information, entrepreneur Yaniv Bensadon set out to build a community resource capable of providing relevant and up-to-date troubleshooting data. Bensadon and his small team began aggregating practical product tips and providing then in one user-friendly site. This site became the home of the FixYa community. Today, with over 9 million visitors and 1 million products in its database, FixYa continues to empower individuals to repair and improve upon their already-purchased possessions. Meanwhile, the company has since begun offering business services to manufacturers and retail businesses through its custom partnership opportunities. Technical and
customer support has taken a turn for the better. FixYa reduces support costs for manufacturers while placing power in the hands of the average consumer. Gone are the days of the impersonal phone support specialist or the cryptic repair manual. FixYa is a place where individuals can share real world experience and connect to provide each other practical advice. From fixing cars, to cameras, to iPhones, FixYans are part of a DIY revolution that helps empower techies, tinkerers and hobbyists across the globe. FixYa is a venture-funded Web 2.0 company based in San Mateo, California. For more information, visit FixYa's blog.