Citibank India's website at http://www.citibank.com/india is one of the most comprehensive websites in terms of functionality and content. Whether you're a customer, a prospect or just someone looking for information, Citibank India is worth a visit.
The interface is cluttered with a lot of collapsed menus on the page. The pop-up is a tad irritating, and you wish that there were some other way Citi would promote itself! However under all the layers and layers of hyperlinks and flashing animated gifs, the website is very stable and when it comes to functionality, it is really exceptional.
All Citibank products can be accessed online, and investments is the one I chose for review. The beauty about the website is that when it comes to critical functions like investments or regular account maintenance, the interface is very clean and light. The HTML is not cluttered with too many redundant tags and the site is visible even on an old Netscape Communicator 4.77.
The account summary screen shows you at one glance all the Citibank products that you have subscribed to. This includes your investment account, savings or current account, credit card or ready cash. The functioning is really smooth and carrying out transactions online becomes a breeze compared to visiting the branch or any other channel! CitiGold and Citigold for business clients have more features at their disposal.
On the downside, to register for your single login is quite confusing, and you may end up just dropping the idea altogether because the links are not clearly worded. It takes a lot of patience and because of the small font size, some good eye work to get that job done! However, all said and done, it does a fabulous job on the banking side - and that, I suppose, is fulfilling its purpose!