I would like to share a real experience with all Malaysian especially to all Maybank account holders.
This incident happened on last weekend. I went to the PJ State (Also known as PJ New Town) Maybank to withdraw RM500. Unfortunately, only 9 RM50 notes came out instead of 10.
What happened was, one of the RM50 notes was folded exactly in half and placed at a corner of the stack (Please refer to the attached pictures showing below on how two RM50 notes can be counted as three).
I was so upset because I have no proof that the ATM did not give me the correct amount. After much hesitation, I finally decided to call Maybank to complain about the incident knowing that I may not get back my money. But at least I can caution them of such incident. When I told my situation to the Maybank Customer Service Representative, to my surprise, I was informed that I''m not the first victim. It seems that similar cases have occurred before. The lady explained that it is the malfunction of the ATM and the money sometimes can accidentally get folded into half. However, she was unable to explain to me why the money can be folded exactly into half and placed nicely in the corner of the stack.
I believe this is the new technique of cheating money, done by the people who are responsible of placing the money into the ATM. In the stack of money which is to be placed into the ATM, one RM50 note is folded nicely into half, for every one note taken out from the stack of money. The folded RM50 notes are then placed at the edge of the stack and positioned in, inside the ATM where all the money would be counted. Which mean, every one folded note would be counted by the machine as two notes.
I may be wrong, but I would like to warn everyone about this incident. Please becareful when withdrawal money from the ATM (it may happen to other banks as well) and do count your money for sure. If such incident really happened to you, please do call up the bank to complaint about this. If everyone keep quiet about this, the bank may be unaware of such incident and the people who try to CHEATING our money may just continue doing what they do without getting caught! If it is really because of the ATM malfunctioning, the bank should know about this and there is also a chance of you getting your money back.