In this paper, the author highlights the value of modern and relevant IT infrastructure, which has been tested with clients including those in the Government sector. Using various case studies to point out what organizations faced with inadequate infrastructure challenges, must do to align their key business and policy priorities for efficiency both in costs and service delivery
In order to address the internal and external pressures a novel “on-demand government” strategy should be adopted -- one in which the business processes are integrated end-to-end across the organization and where other government agencies and partner institutions -- can respond quickly to citizen demands, business needs, changing economic conditions, and legislative priorities and policies. On demand governments should be Focused, Responsive, Variable, and Resilient.
Through the use of advanced IT infrastructure, Cross Agency Synergies, Eliminating distance and wires and a focus on Core Capabilities an effective service delivery is achieved and at lower costs because of the leveraging of the right kind of new technology for well-chosen key initiatives. For example, an obsolete voice infrastructure based on an outdated Private Branch eXchange (PBX) system was replaced with a converged voice, data and messaging solution using IP telephony technology. The servers were consolidated onto a modern, a high-availability server that the new network could support.
The selection and use of superior and cost friendly solutions used in the case studies improved the delivery of the systems set up, thus ensuring a seamless transmission of data. In on demand terms, it helps improve responsiveness to constituents and resilience of infrastructure, while improving focus and cost-efficiency.