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www.hotwire.com

Website Review   by:madhukiran    
ª
 
OverallRated
4 out of 5

BackgroundMy family likes to travel. And, when we travel, we like to have all of the luxuries of home. With small children, we now find ourselves opting for home rentals instead of hotels where possible. It costs a little more, but it is worth it to have a living room, DVD player, private pool, option to eat-in, etc. It also really helps with nap time-- you arent trapped. So, this has reduced our usage of www.hotwire.com. (Unfortunately, we cant get home rentals on hotwire. ;() However, we still use it often!

Using Hotwire to accommodate our travelIn the past, when childless, we used hotwire.com a lot for hotel reservations. We could often get a 4 star hotel for sometimes up to 50% ... and

Hotwire used to be my "hot hot hot" travel planning website, about 7 or 8 years ago. Now, not so much. This travel site does offer options for booking airfares, car rentals, and hotels and is often quite competitive but there are some things about the site I just can't get past.

I was planning on visiting San Francisco last spring, and I had about a month to plan. My sister had already gotten a great hotel through Hotwire.com, so I wanted to stay at the same place. She had made reservations through Hotwire for the San Mateo Marriott (see my review on the hotel), which is about 15 minutes from the San Francisco Airport, and she got it for $69 a night! That was practically unheard of, as the regular rate at the hotel at that time was about $179.

I went to Hotwire's site. I can't remember if I put in San Mateo or Redwood City for the city, and I requested a 4-star hotel. Sure enough, the exact description of the hotel matched that of the San Mateo Marriott, with a rate of $69 per night, so I reserved it for 3 nights. My credit card was charged, and I received the confirmation. Fortunately, it was the very same hotel where my sister would be staying.

The key to success with using Hotwire is to always select a 4-star hotel, and you should pinpoint the area that you prefer. You can't go wrong this way. I had a wonderful time, and the hotel had all the amenities I was looking for. I will use Hotwire.com for all of my trips.

The "risk management" is only a clever distraction from what they are actually doing. When Hotwire realizes that a lot of people are trying to book and that they can increase the price, they will kick out people who have already made the booking at a lower price under the pretext that there is a "risk management" issue.

The truth is simply that they want to resell the room at a higher price. As this practice is clearly illegal, they are trying to hide it under the pretext that there is a risk managment issue, which makes most people think that there is something wrong with their credit card.

A clear case for a class action lawsuit. This could be won 100%.

OverallRated 1 out of 5

NEVER go with Hotwire. My husband and I have booked several hotels through hotwire and have had the luck of the draw - before. THIS time we booked in Vegas and ended up at a hotel without a casino. Who goes to Vegas (other than folks with kids) and stays at a hotel without a casino. I realize that the whole premise of Hotwire is that we select blindly...but a hotel without a casino...really? We even bought insurance, which we came to find out only covers medical catastrophes or loss of job. So when I called customer service, their response was "too bad, you agreed" Is that customer service? Hardly. Basically by the ommision of casino under ammenities, we were supposed to figure out that there wasn't one. Interesting. Since they didn't list a hair dryer am I to assume that there isn't one of those either? Ha! I called, not asking for a refund, and fully prepared to pay the difference for another hotel. After speaking to 3 people, who continually quoted policy, I hung up frustrated and no better off. Now, on a birthday weekend, we are going to have to cab it to a casino. Pretty much losing all of the savings we gained during the purchase. I really don't think I was asking for anything SUPER crazy. It's not like in the last 5 minutes they paid the hotel....just switch it an make a customer happy. NOPE. Bummer. Guess they just lost my business.

Ease of use
OverallRated 4 out of 5

I was planning on visiting San Francisco last spring, and I had about a month to plan. My sister had already gotten a great hotel through Hotwire.com, so I wanted to stay at the same place. She had made reservations through Hotwire for the San Mateo Marriott (see my review on the hotel), which is about 15 minutes from the San Francisco Airport, and she got it for $69 a night! That was practically unheard of, as the regular rate at the hotel at that time was about $179.

I went to Hotwire's site. I can't remember if I put in San Mateo or Redwood City for the city, and I requested a 4-star 1for this and i will come up with all views and a more refferals soon

Published: March 10, 2012   
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