Wells Fargo Counter Service is friendly; however utilizing the call center Customer Service department is to be desired. You can thoroughly explain the circumstance and it will take you multiple times to get your issue resolved. Being one of the banks that was given a bailout in the United States, I would not recommend placing all of your money, IRA's or anything that has to due with finances in that particular bank.
Most Americans are turning to Credit Unions or banks that have the FDIC backing but were not bailed out by our Country. Writing faulty loans and not assisting millions of homeowners in time of need is a negative in this economy.
Wells Fargo is trying hard to win back their losses with all types of programs; but if you are looking for a bank with long-term history who is about Customer Service and not their bottom-line, look to your local state banks in your area or Credit Unions.
If you are looking for a first time home loan, you will wait in line and odds are you will not receive a return phone call. This is what I have been hearing from countless Americans who are looking to gain stability again in their lives.
Do your homework before moving to Wells Fargo and ask others who have banked with them. Look at all of the pros and cons before determining if you are going to place your money into this bank.