Continued from
complaint on RELC
Response from RELC after I sent a complaint to Ministry of Education.There was no
reply when I sent a
complaint to University Of London who forwarded it to RELC
From: Mei Ling LOW (mllow@relc.org.sg)
To: omktionna@hotmail.com
Dear Mr Lin,
1. We thank you for your email dated 15 September 2009 and have taken note of its contents. With reference to your email, we would like to take this opportunity to explain the issues concerned.
2. We will always respond to complaints directed to RELC. If for some reason we have failed to respond to your earlier email, we apologise for this.
3. The temperature taking exercise was carried out only on 7 May 2009 in accordance to health advisory. On that day, as we had anticipated a big turn out of candidates for the examination, many signages were put up to direct candidates to the temperature taking venues. We take note that perhaps more signages could have been put up.
4. Due to the time spent screening candidates, the examination did indeed start late. However, no candidate was deprived in terms of the time allocated for the paper. In other words all candidates were given the full time allowed to write the exam. We had ensured that the delay did not repeat itself for the rest of the UOL examinations.
5. All invigilators were briefed regarding exam procedures and the appropriate manner in which they should conduct themselves was impressed upon them. In the cause of the exam, should candidates encounter any disturbance or experience discomfort, they are at liberty to seek assistance from the invigilators and presiding examiners at any time by raising their hands.
6. RELC Examinations Bureau makes every effort to conduct examinations effectively and efficiently. We constantly seek to improve our service and hence we value your feedback. If you require further clarifications, please do not hesitate to contact me.
Best regards,
Low Mei Ling (Ms)
Manager / Examinations Bureau
SEAMEO Regional Language Centre
30 Orange Grove Road
Singapore 258352
Reply from Ministry of Eduaction
From: MOE
To: Lin Ken (omktionna@hotmail.com)
Dear Sir/Madam,
Thank you for writing to us on 15/09/2009,
Please note that I have assisted to re-direct your email to the RELC for their direct follow up with you as this will fall under their purview.Their officers will be in a better position to address any concerns you may have and investigate further. For further enquiries, you may wish to contact them at :
Email : enquiries@relc.org.sg
Should you have any other enquiries, please quote the following reference number : 2009/09/981894 when you email me at contact@moe.edu.sg. Alternatively, you may also speak with our Customer Service Executives at 6872-2220.
Thank you.
Best Regards,
Ms Hamshala
Customer Services Branch, MOE
for PERMANENT SECRETARY (EDUCATION)
寄件者： MOH_QSM@moh.gov.sg
收件者： det_zixin@yahoo.com.tw
Dear Mr Lin,
We refer to your feedback below and are sorry to hear of your daugther's experience.
As RELC is an independent corporate entity, they are responsible for having the appropriate infection control measures, while drawing guidelines from MOH, if they would like to do so. Nevertheless, we are forwarding your feedback to the Ministry of Education (MOE) for their attention. They will look into the matter and reply to you directly. If you would like to contact the ministry directly, you can use the email address as shown above.
Thank you and we wish you good health and your daugther, academic success.
Yours sincerely,
John Heng
for Quality Service Manager
Ministry of Health, Singapore
cc.MOE QSM - Feedback below is referred for your attention, assistance and direct reply. Please forward a copy of your reply to the Ministry at moh_info@moh.gov.sg for our records. Thank you.
This is the reply received when the article is published in Straits Times(I think)
From MOH
Dear Mr Lin,
We refer to your feedback against RELC below and our reply of 22 September 2009.
We would like to update you that we have been in touch with the Ministry of Education (MOE) and RELC on this matter.
We note that they have replied you on 16 September 2009, and extended their invitation to you should you require further clarification, but you have not done so. Nevertheless, we understand from them that you are welcome to contact Ms Low Mei Ling, Manager (Examinations Bureau) at her number at +65-6885 7824. Alternatively, you can email her at mllow@relc.org.sg.
We hope that the matter can be resolved soon at all ends.
Thank you for providing the feedback to us and we wish you good health always.
Yours sincerely,
John Heng
for Quality Service Manager
Ministry of Health, Singapore