The surveillance management
Coca Cola Company believed that, the most underlying bed personnel is a key which whether
the topmost story decision-making does carry out. One is for guarantee the management span and dynamics, the Coca-Cola system defined each administrative personnel's jurisdiction population are most does not surpass 6 people, and who is chooses a person for a job who to elect the human. Clerk's routine work 督查 by service director. Because service directors all are promote by the outstanding clerk, manages handily, depends on the spot-check to be possible mostly to manage well; At the same time, clerk's achievement and the question affect the service director's vital interest directly, therefore, service director also is approaches harshly to clerk's request. Two is the service order form delivers a minute person in the material object to be responsible, former does by the clerk, latter by transports the driver (also is clerk) does. Three, the implementation wages adds the commission to pay compensation the means, definite commission how many the basis is sells the plan to complete the proportion the height, but confirmed the sale plans whether completes the basis is sells the basis which the plan completes is lends whether takes back. Because lends whether takes back relates the clerk work achievement directly, therefore, service personnel
everybody speaks the loans recycling to regard as the urgent duty-bound important matter to do. Four is the revenue and expenditure two lines, the clerk and sells the mesh point to sell goods respectively the volume to have prompt to return the corporate finance
department completely, needs the expense to make written comments the financial department by company general managers to appropriate.
the team spirit
Coca-Cola staffs all have one kind of sense of pride, it comes from in believes the company strength and to prospects for development favoring. Under the sense of pride function, everybody maintains the exuberant energy in the motion, in the spoken language the aware maintenance company prestige. The
Coca Cola Company can tolerate the work fault which the non- subjective factor creates, because because because the external condition or the internal system delayed the service to progress not perfectly, the new clerk skill insufficient has not achieved predetermined target and so on, but could not tolerate the work faults which the subjective factor created, because like between the department wrangled creates the work to cause delay, the clerk visits the customer not to fill in a form reality and so on. Whenever has the problem, the upper level of people in charge hold the litigant conference immediately, distinguishes clearly the responsibility, reorganizes the consummation publicly, the processing result process transparent, is unambiguous. Therefore, everybody has ease of mind, will work on own initiative does completes thin.