T he most ridiculous bank I have ever come across.
A
customer pays the cheque towards his account dues of HSBC credit
card. After a few days he realises that the amount has been debited out of his savings account but HSBC does not receive the payment.
Does that mean that the
customer is at fault?
After persistent complaints, the bank finds the fault in the system and credits the amount to his credit card.
The lost faith never comes back soon. So the customer finds it safe not deal with the bank.
However, after two years HSBC launches a scheme with CROMA the retail outlet chain of electronic goods that belongs to the TATA group, in which scheme if you buy anything above 10000/- you get 100 bonus points for each thousand that you spend. The customer is attracted to the scheme and buys a new washing machine and is happy.
He pays the cheque for the credit card dues this time much before the date and then uses the ATM machine at the bank in Juhu JVPD only to realise that the ATM retains his card and gives a slip citing apologies as the machine is out of order.
The customer is tired calling the bank again and again so that he can get the card back but the bank keeps assuring him that it will send it soon and apologises for the inconvenience caused.
A customer is harassed when he calls up the bank again and again repeating his plight of not receiving his card and he is also afraid the card may be misused by some one.
The customer now approaches the Consumer Redressal Forum. We will see how it goes further.