In any organization, a lot depends on the top leaders and their qualities, one of which is credibility. Leaders have to earn the trust of their employees and others, over a period of time. With continued trust in the leaders, the employees are motivated to work hard, and to put in their best for the organization, as per their guidance. This book has nine Chapters. As per Chapter 2, the top leader, in whom the employees are having trust, must be seen in all the activities of the organization. He should visibly support the planned and announced goals of the organization. If by any action(s), the employees get suspicious, there is reduction in trust, and then the organization suffers. Once credibility is lost, it is very difficult to recoup it. This Chapter also gives a phrase DWYSYWD, meaning “Do What You Say You Will Do”. Chapter 4 states that, all persons in an organization are not equal. They may have differing qualities. A sensible leader allows a free and frank feed-back, listens to them with due care and attention, and permits positive and constructive differences of views and criticism. While stressing on the customer and quality, the leader allows a proper balance, between work life and home life.
If the leader is honest in his dealings, his credibility is much better. As per Chapter 7, leadership has to take initiative and lead in all matters, and of course, also the associated risks. With his actions, the leader can motivate the employees, so that they all work for the organization, with commitment on a continuous basis. The leaders should see that they do not lose their credibility, and if by any chance it is lost, they should try to regain it, as early as possible. As per Chapter 9, in any activity the leader should aim for balancing e.g. for freedom of working, and expectations of the achievements etc. Developing and sustaining credibility is a struggle for every leader, which he cannot compromise. This book gives case studies, examples, quotations and appendix. It is useful for the managers, HR professionals, leaders, students and those working in social and volunteer activities etc., in various organizations.