The Managed Heart is an anthropological study of flight attendants and work experience. Hochschld demonstrates how flight attendants are compelled to identify with the service they provide; they must appear to love their jobs and keep an uncritical frame of emotional behaviour as well as the labor side of their position. By developing a theory on what Hochschld describes as ‘emotional labor,’ Hochschld studies how this additional job requirement affects the bodies and facial expressions of the flight attendants. Emotional Labor is embodies through the public performance of emotion due to the job requirement. Since such a labor is required for a wage, public display of facial and bodily expression has an exchange value. Flight Attendants were an ideal source for this study because their jobs require that they induce or suppress emotions in order to maintain their public display of cheerful and happy workers there only for the customer, concealing their private emotions from public view. Thus emotional work transforms an individual worker’s emotional state into social/public property that can be used and paid for. Emotions and emotional acts become a transaction, or sort of gift exchange that are a practice of the currency of feeling. There are complex exchanges going on with these transactions and they vary due to class, gender and other rules of society. She also discusses the different type of social acting that are undergone on such a practice of daily emotional work techniques. By distinguishing between Surface Acting and Deep Acting, Hochschld describes how much acting is involved in day to day life for the average worker. By making references to the theatre and theatre research, she defends her theories through theatrical terms. The study is an important guide for sociologists, anthropologists, and cultural theorists who study the culture and practice of every day life.