31. Surveys help identify skill requirements for managerial
a) Cost discipline (b) Efficiency (c) Proficiency (d) Effectiveness.
32. Which one of the approaches is gaining popularity?
a) Self assessment (b) Attitude survey (c) Output measures (d) Competency based assessment.
33. Basic management skills, inter-personal and administrative skills and quality control are components of (a) Job need analysis (b) Attitude surveys
c) Organizational need analysis (d) Self administered needs survey.
34. Which one of the following is a step in competency based assessment?
a) Orientation programs (b) HR Philosophy (c) HR Mission (d) Resource Guide.
35. ....... needs analysis identifies training needs by a group in the organisation. a) Organisational (b) Job (c) Self-assessed (d) Demographic.
36. Right program,for the right people, by the right people, under right conditions are the determinants of (a) Work relationship (b) Work environment (c) Turn-around strategy (d) Training and Development.
37. Among the types of skills required to be acquired, which one is not included? (a) Basic (b) Technical (c) Interpersonal (d) Social
38.The application of statistical
techniques to the control of processes is advocated by (a)Taguchi (b) Feigenbaum (c) Juran (d) Deming.
39. ....... is one of the fathers of Total Quality Management.
a) Cooley (b) Rappaport (c) Schuler (d) Deming.
40. One among the following does not constitute the 'Total Quality Trinity'.
a) Deming (b) Juran (c) Feigenbaum (d) Shewhart.
41. The Chinese proverb 'I hear, I forget', I see, I remember', 'I do, I understand' contains seeds of a) Performance appraisal (b) Selection
c) Job analysis (d) Training.
42. New job being taught under direct supervision of an experienced worker is (a) On site training (b) Off the job training (c) Case Study
d) On the job training.
43. ....... facilitates immediate feedback about performance.
a) Behavioural modeling (b) Simulation (c) Job rotation (d) On the job training.
44. Coaching and job rotation are two widely used techniques under
a) Case study (b) Simulation (c) On Site training (d) On the job training.
45. Increasingly complex job functions is facilitated by
a) Coaching (b) Job sharing (c) Job posting (d) Job rotation.
46...............is provided under full time supervision in an area away from work place. a) Internship (b)
Apprenticeship (c) Job Rotation
d) Off the job training.
47.'Earn while you learn' comes under the program of
a) Apprenticeship (b) Mentoring (c) Coaching (d) Internship.
48. The principle of 'from the known to the unknown' is involved in
a)Coaching (b) Internship (c) Apprenticeship (d) Mentoring.
49. ........... is a practice involving change of work assignment without
job redesign. (a) Job-hopping (b) Job enrichment (c) Job enlargement
d) Job rotation.
50. Audio-visuals and auto-instructional methods come uder the category of (a) Process techniques (b) Mixed techniques (c) Development techniques
d) Content techniques.
51. The work force need to become more flexible and adaptable with the incorporation of (a) Products (b) Processes (c) Consumers (d) Technology.
52. Appreciable reduction in turnover and absenteeism are indicators of
a) Adaptability (b) Benefits to community (c) Productivity (d) Commitment.
53. Increase in organisation's adaptability enhances its chances for
a) Revising policies (b) Recruit more employees (c) Expansion (d) Survival.
54. A Boost to productivity ensue when work force exhibit
a) Flexibility (b) Reduce deficiencies (c) Support to company
(d) Commitment.
55. The success of training and development program hinges on the support and commitment of (a) Work force (b) HR Professionals (c) Customers' feedback (d) CEOs.
56. Beside full time employment ............ involvs exposure to wide range of jobs (a) Internship (b) Apprenticeship (c) Mentoring (d) Assistantship.
57. Without causing dislocationin regular duties,.............. training help update employees' skills (a) On the job (b) Internship (c) Apprenticeship
d) On Site.
58. Transfer of trainig in high in (a) Off the job training (b) Mentoring
c) Apprenticeship (d) On the job training.
59. Skill transfer takes place in the environment in which employees actually work in (a) Job on site (b) Off the job (c) Coaching (d) On the Job.
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NOTE: All (d)s are the correct answers to Questions from 31 to 59.
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