1. Any attempt to increase employees' ability to perform through learning is
a) Motivation (b) Appraisal (c) Trainind
and development (d) Audit
2. .... aims at improving performance by increasing employees' ability
a) Cost discipline (b) Motivation (c) Training and development
(d) Utilisation of analysis.
3. Which one of the following involves learning?
a) Motivation (b) Morale (c) Training and development (d) Work measurement.
4. Removal of performance
deficiencies is the purpose of ............
a) Work measurement (b) Cost discipline (c) Training and development
d) Motivation.
5. The purpose of training to to increase (a) Production (b) Sales
c) Productivity (d) Motivation.
6. Which one is capable of creating as many jobs as its weeds out?
a) Government (b) Employer (c) Technology (d) Market.
7. Acquisition of new skills is warranted by the adoption of new
a) New machine (b) Tools (c) Technology (d) Techniques.
8. Technological breakthroughs make existing skills of employees
a) Flexible (b) Moderate (c) Obsolete (d) Marginal.
9. Technological breakthroughs make existing .......... obsolute.
a) Market (b) Process (c) Technology (d) Production.
10.'It took ten sheeps to cover a woman, now a silk worm can do it' because of (a) Change of fashion (b) Improvement in processes
c) Technology (d) Techniques.
11. Increased commitment, lower absenteeism and lower turnover result from (a) Production increase (b) Expansion of market (c) Training and development (d) Laissez-faire.
12. A feeling of 'this is my own, my own company and a good place to work' results from (c) Perception (b) Work force flexibility
(c) Training and development (d) Internship.
13. ............. is a key to implement company's strategy.
a) Commitment (b) Cost audit (c) Training (d) Skills level.
14.Which one is not a key issue to be addressed in Trainingand Development?
a) Employees' needs (b) Specific areas (c) Compensation (d) Methods.
15. Training calls for support and ...... from top management?
a) Finance (b) Encouragement (c) Commitment (d) Disposition.
16. Skills required to perform a job, skills possessed by the employees and deficiencies to be removed by training constitute................... considerations.
a) Moral (b) Ethical (c) Legal (d) Economic.
17. Whose partnership in training and development is not critical?
a) Employees (b) HR Professionals (c) CEOs (d) Line managers.
18. Whose role is critical in training and development?
a) HR Professionals (b) CEOs (c) Line Managers (d) Employees.
19. Which one is not a major phase in training and development?
a) Assessment (b) Implementation (c) Experimentation (d) Evaluation.
20.
Organisational Needs Analysis does not evaluate
a) Human Resources (b) Efficiency indexes (c) Resource Allocation
d) Organizational climate.
21. A description of quality of organisation, its image employees' carry and employees effectiveness constitute
a) Organisational Mission (b) Organisational vision (c) Organisational Climate (d) Organisational Culture.
22. Which one is not a measure of the quality of organisational climate?
a) Grievances (b) Productivity (c) Ability to sell (d) Accidents.
23. Job need analysis does not provide information on
a) Task performed (b) Skills needed (c) Task identity (d) Acceptable standards.
24. Deficiencies between actual and desired performance of an employee are examined through
a) Personal competency tests (b) Performance standards (c) Person Needs Analysis (d) Performance ratios.
25. Person Needs Analysis does not use which one of the approaches?
a) Output measure (b) Self assessment (c) Point factor method
d) Compenetcy based assessment.
26. Which one of the following does not provide evidences of performance
deficiencies? (a) Productivity (b) Accidents (c) Labour turnover
(d) Customer Complaints.
27. Work sampling and job knowledge tests form part of
a) Predicators (b) Polygraph (c) Person Needs Analysis (d) Primary effect.
28. Which proverb is akin to 'skill weaknesses and performance deficiencies which an individual is presumed to be aware of'?
a) Self praise and self depreciation are absurd. (b) Nothing can bring peace but yourself (c) The wearer knows where the shoe pinches (d) Reason is the mistress and queen of all.
29.Evaluating one's own strengths and weaknesses at skill level is called
a) Output measure (b) Competency based assessment (c) Self assessment
d) Attitude survey.
30. One major drawback in self-assessment is that employees
a) Over estimate (b) Under estimate (c) Fear revealing weaknesses
d) Utter lies
31. Attitude surveys providing information on training needs are not done by (a) Supervisors (b) Subordinates (c) Employees (d) Customers.
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Note: All (c)s are the correct answers for questiosn from 1 to 31.
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