46. Grievance procedure acts as a check on
a) Arbitrary action of
management (b) Personnel department (c) Lawful complaints
of workers (d) Trade Unions.
47. Grievance procedure provides (a) Outlet for the aggrived woker
(b)Scope for litigation (c) Opportunity for the
management (d) For supervisors to get work done.
48. Which of the following norms need not to be considered for constructing grievance procedure?
a)Detailed process (b) Conformity with legal provisions (c) Promptness
d) Acceptability.
49. Which Act requires employers in
Industrial Establishments to define conditions of employment? (a) Industrial Employment (Standing Orders) Act (b) Industrial Disputes Act (c) Factories Act (d) Workmen's Compensation Act.
50. 'Promoting measures for securing and preserving amity and good relations between employer and employee' is the purpose of
a) Works Committee (b) Welfare Officer (c) Canteen Committee
(d) Code of discipline.
51. The essential objective of grievance procedure is to
a) Sustain good relations between employer and employees and promote efficiency (b) Redress employees grievances (c) Promote unionism
(d) Be a manager of discontent.
52. Constitution of Works Committee is a requirement under
(a) Industrial Disputes Act (b) Factories Act (c) Industrial Employment
(Standing Orders) Act (d) Indian Trade Unions Act.
53. Which piece of legislation provides for investigation and settlement of differences between employer and employees?
a) Industrial Disputes Act (b) Workers' Compensation Act (c) Indian Trade
Union Act (d) Employees' State Insurance Act.
54. Mediating in and promoting settlement of Industrial Disputes is the duty of (a) Conciliation Officer (b) Welfare Officer (c) Production Manager (d) Personnel Manager.
55. Which one of the following is not a cause of employees grievances?
a) Policies of the State (b) Management practices (c) Union practices
d) Individual personal traits.
56. Which style of management is conducive to minimising grievances in the present day context? (a) Participative (c) Missionary (c) Bureaucratic
d) Autocratic.
57. The Grievance Machinery serves as an important vehicle for .............
a) General Unions b) Business unions (c) Craft Unions (d) Ideological Unions.
58. Statutorily required, but Company appointed...........................looks after favourable working conditions and amenities (a) Welfare Officer (b) Personnel Officer (c) Canteen Manager (d) Rest-shed in charge.
59. In the absence of formal grievance procedure, which one plays the role of discussing and settling workers' grievances? (a) Works Committes
b) Welfare Officer (c) Personnel Manager (d) HR Department.
60. Grievance processing and settlement becomes complicated in the context of (a) Politically affiliated and extramurally drawn leadership
b) Intramurally drawn leadership (c) Self-centred leadership (d) Ideological
Unions.
61. Which one of the legislations does not deal with workers' grievances?
a) Employees' State Insurance Act (b) Factories Act (c) Industrial Disputes
Act (d) Industrial Employment (Standing Orders) Act.
62. The Factories Act provides for (a) Welfare Officer (b) Works Committee (c) Grievance procedure (d) Personnel Officer.
63. The Industrial Employment (Standing Orders) Act provides for
a) Grievance procedure (b) Welfare Officer (c) Conciliation Officer
d) Works Committee.
64. The Industrial Disputes Act provides for
a) Works Committee (b) WelfareOfficer (c) Personnel manager
d) Grievance procedure.
65. According to Schuler, if 'discharge' is the most common grievanace issue, which one is the other? (a) Discipline (b) Rewards (c) Wages (d) Incentives.
66. Schuler calls that important grievances requiring speedy redressal result in such uncommon expression as
a) Wildcat strike (b) Pearl strike (c) Bumper strike (d) Cacanny practices.
67. A strike forbidden by an employee-employer contract is illegal, uncommon, but still takes place as (a) Wildcat strike (b) Running sore strike (c) Irritation strike (d) Wide-mouthed strike.
68. "One cannot successfully agitate without widespread"...............
a) Grievances (b) Management's approval (c) Government's non-interefernce
d) Unionised setting.
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Note: All (a)s are the correct answers to questions numbers from 46 to 68.
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