23. Mutual distrust between employees and employers makes this method more appropriate? (a) Gripe Box system (b) Opinion
survey (c) Open-door policy (d) Exit interview.
24. In the collection of relevant informantion, opinion survey involves
a) Other than supervisors (b)Workers themselves (c) Co-workers
(d) Supervisors.
25. Who are involves in the collection of relevant information under opinion surveys? (a) Non-supervisors (b) Workers themselves
(c) Co-workers (d) Supervisors.
26. Open-door policy's basic objective is (a) Upward communication
b) Downward communication (c)Lateral communication
(d) Communication through another channel.
27. Open-door policy in identifying grievances will succeed when managers develop (a) Positive attitudes (b) Generous attitude (c) Hostile attitude
d) Indifferent attitude.
28. Free and frank expression of problem by the employees is encouraged under (a) Open-door policy (b) Exit interview (c) Gripe box (d) Opinion surveys.
29. Open-door policy should be adopted in which organisations?
(a) Large (b) Small (c) Medium (d) Private.
30. Grievance procedure is required to (a) Prevent explosive situations
in the future (b) Make employees happy (c) Silence trade unions
d) Make managers cautious.
31. Grievance procedures give the employees
a) Greater faith (b) Bargaining power (c) Room for susoicion (d) Benefits.
32. According to .............Grievance procedures act as a 'pressure value on a steam boiler'. (a) Keith Davis (b) Deming (c) Jucius (d) Calhoon.
33. In the third step in Grievance Procedure, the Grievance is referred to
a) Grievance committee (b) Supervisor (c) Personnel Manager (d)Arbitrator.
34. At the fifth stage in grievance procedure, the decision of the arbitrator is
a)Final and binding (c) Not final (c) Not to be taken seriously (d) Likely to be accepted.
35. In the final stage, grievance is referred to (a) Arbitrator (c) Junior representative (c) Personnel Manager (d) Grievance committee.
36. The grievance, when not redressed, is referred to the Senior or Personnel Manager at which step (a) Fourth (b) Third (c) Second (d) First.
37. The aggrieved employee explains his grievance to his immediate supervisor at which step (a) First (b) Second (c) Third (d) Fourth.
38. In the second step, who handles the employees' grievances?
a)Departmental head/personnel department (b) Immediate supervisor
c) Senior personal manager (d) Grievance committee.
39. A good grievance procedure for its completion takes/involves
a) least time and cost (b) Very long time (c) Lot of expenditure (d) Lot of effort.
40. Grievance procedure needs to be (a) able to satisfy emotional needs of employees (b) Long forceful (d) within legal framework.
41) Promptness, being one of the features of good grievance procedure insists that (a) justice delayed is justice denied (b) Justice is impersonal
c) Justice is neutral (d) Justice hurried, justice buried.
42. Definition of Grievance by National Commission of Labour does not include (a) Work environment (b) Promotion (c) Merit (d) Wage payment.
43. Which one of the items does not constitute grievance, according to Calhoon? (a) Settled by court (b) that which exists in the minds of the individual (c) fostered by pressure group. (d) made worse by supervisors.
44. Poor relationship with the employer, poor superintending, vague job infrastructure can be brought under which factor for Grievance?
a) Supervision (b) Maladjustment of employee (c) management policies
d) working conditions.
According to Walter E.Bear, Grievance Procedure is a Machinery which
a) Settles disputes (b) Suggests remedies (c) Makes cosmetic changes
d) Looks into legal aspects.
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NOTE: All (a)s are the correct answere sto questions from 23 to 45.
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