on the results of the survey The Smiling Report 2009, Indonesia is the
most expensive country in the world smiles with a score of 98%. For greetings, score parallel Hongkong Indonesia, also 98%. ADVERTISEMENT
releases The Smiling Report from the Better Business AB based in Sweden
(8/4/2009) who forwarded Korfungsi Pensosbud Kusumonegoro Embassy in
Stockholm Dody told AFP (16/5/2009) also mentions that the best score
greeting is found mainly in government service ( 94%), while business to business (B2B) only 70%.
most countries are not friendly smile is Pakistan with a score of 44%
and the lowest to give greetings Morocco with a score of 48%. Sweden itself is at rank 24, with scores to 77% cheaper smiles and greetings 81%.
For category per continent, Australia achieved the highest score with a score of 89% ready smile and greetings 92%. Lowest of all is the African continent: 62% score cheap smiles and greetings 51%.
sector with the best smile is the Health &; Beauty Care (Health and
Beauty Care) and Transportation with a score of 86%, and the lowest is
the B2B sector with 52%.
The data above is compiled from the Mystery Shopper, ie people trained to feel and measure processes against customer service. They pretend as a buyer or potential customers to experience the next report. The Mystery Shopper is also called anonymous customer (anonymous customer), the virtual guest, or customer trials.
of the 2008 survey data covering customer service that includes more
than 2.5 million answers questions about Smile (smile), Greeting
(greetings) and Add-on Sales (additional service time of sale) in 66
additional service time of sale, the B2B sector achieved the highest
score (65%), whereas the lowest leisure with a score of just 40%. While Pakistan recorded the highest sales (82%), Finland is the lowest (3%).
Smiling Report noted a trend that continues to decline each year for the smile, which is 77% (2008), 82% (2007) and 87% (2004). Downward trend is also happening Regards, namely 81% (2008, 2007) compared to 88% in 2004.