Have you ever wondered if there was an actual way to show your disgust at a credit card company that could potentially hamper their daily business actions? Don Rogers, a retired city councillor from the city of Kingston, Ontario did just that by making his $200 bill payment in nearly 1000 installments. This created such havoc at the Citizens Bank that they had to use alternate methods to process his payments (many of them had to be done the good old-fashioned way). Why did he even bother doing this? Well, the whole problem has to do with companies outsourcing certain areas of their business to other companies to take the burden off them. Many of these companies can be found in the United States, where people can process things such as credit card payments and, in turn, can help trim a company's bottom line.
What is the problem with outsourcing? Well, many citizens fear that their personal information will fall in the wrong hands, which could lead to a huge privacy issue that could be potentially damaging to all parties involved. How much damage could be caused is uncertain but no matter how secure a particular company can be, there is always a risk of information being stolen. Something like this could result in identity theft and a permanent change in the way people view outsourcing. Although Citizens Bank does have a security policy with Total Systems Services in Columbus, Georgia, Mr. Rogers does have a reason to feel disgruntled with the way his credit card account is being handled. Having another company located in a country other than Canada does put him at risk of having his rights violated. Nevertheless, his actions have caused Citizens Bank to think of several options that ranged from citing that he was in violation of his cardholder agreement by not making payments of at least ten dollars to closing his account altogether.